Select "Phone and SMS", then scroll below your number(s), toggle Voicemail Transcription on (blue is on.) To enable voicemail transcription, go to Settings. While the automated transcription will not always be a perfect copy of what was said on the voicemail, it's often a helpful tool. Spruce also offers automated HIPAA-compliant voicemail transcription. The voicemail will be captured in the conversation associated with the phone number that contacted you. When a new voicemail is recorded, you will receive a notification of new activity in Spruce. You can listen to any voicemails left for you on Spruce. Select Save in the top righthand corner to save your recording. Select "Custom," and then select the red microphone icon to begin recording your message.Ħ. Select "Voicemail Greeting" under the "Settings" heading.ĥ. Select your Phone Number under the "Spruce Numbers" heading.Ĥ. Select "Phone and SMS" under the "Contact" heading.ģ. Select the gear icon to view your settings.Ģ. (Please note, you cannot customize your voicemail greeting from Spruce on the web – you must use the mobile app.) Steps to record your custom greetingġ. You can customize your voicemail greeting by recording it from the Spruce mobile app.
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One benefit of Spruce is the ability to maintain a separate professional voicemail greeting, distinct from the personal greeting that lives on your cell phone. As a default, before you've recorded your custom greeting, your Spruce account will play an automated voicemail greeting that names your practice (as you've indicated in your Settings): Please see our other Help Resource on phone tree management here.Ĭustomize Voicemail Settings Customize Voicemail Greeting With a phone tree on the account you will follow a different procedure to determine what numbers will ring by going into another setting called "Contact Groups".
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How to set up call forwarding with a phone tree When your Spruce number is called, all the numbers toggled ON in the list (blue toggle), will ring.
Within Numbers to Ring, you can add or remove phone numbers. " Select "Numbers to ring" and add any teammates or VoIP phones. Select " Phone and SMS" then select your phone number under "Spruce Phone Numbers. Select the gear icon to view your Settings. How to set up call forwarding without a phone tree If no phone numbers are listed in your forwarding list, then inbound calls to your Spruce number will go directly to voicemail. In order to answer inbound calls to your Spruce phone number, you must set your Spruce number to forward to a physical cell phone or landline. If you list multiple phone numbers, all the phone numbers listed will ring simultaneously and the first phone to answer will be connected to the caller.
Any voicemail left for you on your Spruce number will be captured through Spruce – the voicemail recording and transcription (if enabled) will appear in a conversation associated with the caller's Spruce contact, not on your personal cell phone or desk phone. You can record a personalized voicemail greeting that a caller will hear if they call your Spruce phone number and you do not answer or if you choose to send the call directly to voicemail. You can elect for incoming Spruce calls to ring to your cell phone, or to multiple phones simultaneously. If someone texts your Spruce phone number, you can view and reply to these texts by logging into your Spruce account. Your Spruce phone number can accept calls and text messages from any other 10-digit phone number.
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